1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the use of vehicle recovery, mobile tyre fitting, and roadside assistance services provided by independent third-party providers.
1.2 By using these services, the customer agrees to these Terms. If you do not accept these Terms, please do not proceed with the booking.
2. Service Overview
2.1 This platform acts as a third-party intermediary, connecting customers with vetted and approved vehicle recovery and mobile tyre fitting providers.
2.2 Customers may request quotes via phone or the website. Upon confirmation, the service provider is allocated based on availability, location, and job requirements.
2.3 Non-Refundable Deposit: To secure the services of the selected provider, a deposit is required before any work is carried out. This deposit is strictly non-refundable.
3. Deposits
3.1 Deposit Requirement: A deposit must be paid to secure the service provider.
3.2 Strictly Non-Refundable: Deposits will not be refunded under any circumstances, including but not limited to job cancellations by the customer, external factors, or incorrect vehicle information provided by the customer.
3.3 Partial Refunds for Service Provider Failure: In cases where the assigned driver is unable to complete the job, a partial refund may be issued at the sole discretion of the management. This is assessed on a case-by-case basis and is not guaranteed.
4. Service Provider Responsibilities & Liabilities
4.1 Upon deposit payment, the customer will receive the driver’s contact details.
4.2 The intermediary is not responsible for any disputes between the customer and the service provider. Once the service is arranged, any further requirements must be communicated directly with the driver.
4.3 Service providers operate as independent contractors and are responsible for their own actions, performance, and any liabilities arising from the services they provide. The intermediary has no control over their operational methods or conduct.
5. Customer Responsibilities
5.1 Accurate Information: The customer is responsible for providing correct and complete details about their vehicle and its condition. Failure to disclose necessary information may result in additional charges or refusal of service without a refund.
5.2 Driver Coordination: Once a driver has been assigned, it is the customer’s responsibility to maintain communication and follow any instructions given for the service.
5.3 Vehicle Condition: Customers are solely responsible for ensuring their vehicle is in a condition suitable for recovery. Any pre-existing damage or mechanical faults remain the responsibility of the customer.
6. Damage & Liability
6.1 Third-Party Responsibility: All services are carried out by independent third-party service providers. Any damage claims, disputes, or liability issues must be addressed directly with the assigned driver. The intermediary holds no responsibility for any damages or disputes once the service provider has been allocated.
6.2 Customer Inspection: It is the customer’s duty to inspect their vehicle before and after the service is completed. Any concerns about damages must be reported to the driver immediately.
6.3 No Liability for Service Provider Actions: The intermediary does not accept responsibility for any damage, loss, delay, or inconvenience caused by the actions or negligence of the service provider.
7. Charges & Payments
7.1 Payment Methods: Deposits and payments must be made via approved payment methods, including bank transfers and credit/debit cards.
7.2 Chargebacks & Fraud Prevention: Any fraudulent chargebacks will be contested, with all supporting evidence submitted to payment providers.
7.3 Bank Transfers Preferred for Large Deposits: Customers are strongly encouraged to make payments by bank transfer for deposits exceeding £150.
7.4 Disbursements: In some cases, Roadside recovery’s acts as an agent to facilitate your car recovery by subcontracting part or all of the service to independent third-party providers. You agree that we may disburse part of your payment directly to these third-party providers on your behalf. These disbursements are made without markup and will be clearly itemized. You accept responsibility for these costs as part of your acceptance of our services.
8. Dispute Resolution
8.1 Resolution Process: In case of a dispute, the customer must first attempt to resolve the issue directly with the service provider.
8.2 Binding Arbitration: If an agreement cannot be reached, disputes will be settled through arbitration under UK law. Litigation in court is not an option unless legally required.
9. Changes to Terms and Conditions
9.1 Policy Updates: These Terms may be modified at any time. Continued use of the service after updates implies acceptance of the revised Terms.
10. Surge Pricing
10.1 Dynamic Pricing Policy: During peak hours, weekends, public holidays, or periods of high demand, prices may increase significantly. This is necessary to ensure service availability and to compensate for increased operational costs. Customers will be informed of surge pricing at the time of booking.
11. Contact Information
11.1 For any inquiries regarding these Terms, please contact:
• Email: roadsiderecoverys@gmail.com
• Website: roadsiderecoverys.co.uk
• Phone: 07551953659
By using the services, the customer agrees to all Terms and Conditions stated above.